terms & conditions

CODE OF CONDUCT

Australian Registered Migration Agents are required to have and maintain, high levels of knowledge in Australian migration law and procedure and conduct themselves in accordance with the current code which came into effect on 1 March 2022 as prescribed by Section 314 of the Migration Act 1958, and the Migration (Migration Agents Code of Conduct) Regulations 2021. Download the Code of Conduct for registered migration agents (1088KB PDF) from the Australian Office of the Migration Agents Registration Authority (OMARA) website.

Licensed New Zealand Immigration Advisers must comply with the Code of Conduct in accordance with required standards of professional and ethical conduct of section 37(4) of the Immigration Advisers Licensing Act 2007. The Code of Conduct has been developed by the New Zealand Registrar and approved by the Minister of Immigration. A copy of the New Zealand Code of Conduct can be downloaded from the Immigration Advisers Authority (IAA) website.

DISCLAIMER

Immigration Law and Policy is subject to constant change. While every effort is made to ensure information on this site is current and accurate, this cannot be guaranteed. The information is provided for general guidance only and no responsibility is accepted for any adverse consequence which may arise from any action taken on the basis of material provided herein, regardless as to any possible error or omission. It is recommended that all information be verified by one of VISA-MAP’s Registered Migration Agents or Licensed Advisers.

PRIVACY POLICY

Last Revised: 23 November 2023

WE RESPECT YOUR PRIVACY

This Privacy Policy describes how we collect and use the personally identifiable information you provide on our site that link to this Privacy Policy. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update that information. Personally identifiable information (also known as 'personal data') is information about you that can be used, directly or indirectly, to identify you (name, address, telephone number, date of birth, email address, etc.). Data that does not allow identification of you, for example data anonymized, is not considered personally identifiable information.

HOW WE GATHER PERSONAL DATA

Our site may use forms to collect contact information (including your name, address, telephone number, email address and other information) so you can request information and support. For certain services, we may also request a credit card number, government identification number, or other financial information. We will then create a unique file number so that we can easily identify you. You can provide other personal or sensitive information if you think it will help your enquiry.

We do not share personal data with other organizations, unless required by Law. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details so that you can make contact yourself. You may opt out of further contact from us at any time.

We receive and store any information you enter on our Site or mobile applications, or give us in any other way, including through email, telephone, or other communications. If you contact us for support, we will keep an internal record of what support was given.

We may use your information to contact you regarding changes that we think you may find valuable, such as reminders of expiry dates or relevant changes in the Law. If you would rather not receive this information, then please advise us.

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us.

HOW WE PROTECT PERSONAL DATA

This site is hosted in secure facilities with GoDaddy.com. To further protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We are trained about the importance of confidentiality and maintaining the privacy and security of your information under our industry Code of Conduct (Refer above). Access to your personal data is restricted to employees who need it to provide the agreed services.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or to change it.

COOKIES AND SIMILAR TECHNOLOGY

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You can control the use of cookies, at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website may use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Reports provided by Google Analytics are used to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Our site uses interfaces with social media sites such as Facebook and LinkedIn. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site and your personal data.

HOW WE MANAGE ISSUES

You may request access to personal data about you and you may ask us to correct your personal data if you find that it is not accurate, up-to-date or is incomplete. You may also raise an issue about our handling of your personal data (Refer Code Of Conduct).

Contact us if you have any privacy concerns relating to our site. We will respond within 30 days, and keep you updated if there are any delays.

OUR OBLIGATIONS

This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.