OUR VISION

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The migration advice profession sets high standards for Australian Registered Migration Agents and New Zealand Licensed Advisers.  Australian-based agents are government-registered and are among the most professional in the world.

WHAT WE DO:

Our assessing staff will conduct a previous dealing search of all new inquiries. Speak with one of our staff before booking an initial consultation.

We are required to enter into a service agreement following initial consultation, in accordance with section 42 of the Code of Conduct.

We recommend a two-hour consultation to complete an in-depth assessment of your eligibility for the required visa based on individual circumstances and the information provided.  This work will comprise meetings and legal research. 

Following paid consultations, qualified staff will make an assessment of the required visa based on the client’s circumstances and the information provided.  Written advice will be provided to the client to include the following information: 

Initial Assessment

1) Immigration pathway options.

2) Eligibility criteria.

3) Pros and cons.

4) Estimated timelines. 

5) Fee estimate.

If the client proceeds with the advice within a reasonable period of the initial consultation and does not require reassessment, the consultation fee will be deducted from our professional fee for the delivery of the service (see Statement of Service below).  

Payment Plans

Before we start work on your matter 50% of our professional fee is to be paid into the Clients' Trust Account.  The balance is to be paid at the agreed completion stage of the service agreement.

Disbursements are costs that are required to deliver the service.  Certain costs must be paid by the client and are detailed in the service agreement.  Any changes to the costs during the process will be communicated to the client and varied in accordance with section 46 of the Code of Conduct. 

Statement of Service

The delivery of service is summarised within the statement of service of the service agreement:

1) Scope of work;

2) Duties & Responsibilities;

3) Completion criteria;

4) Required Forms;

5) Quality checking;

6) Progress updates;

7) Liaise with governing authority;

8) Representation before the Tribunal, if required; and

9) Fee Schedule, less initial consultation fee if eligible.

10) Exclusions.

11) Completion criteria.

Our staff work with the client throughout the preparation of the application. Once all parties are satisfied with the final draft application VISA-MAP will obtain written approval from the client before the application is lodged.  The application along with relevant attachments and supporting submission will be lodged on behalf of the client once written approval is received.  Our submissions provide key arguments and address the legislative and policy requirements of the application.

A final statement of service will be issued on completion of the service along with any associated government letters.  The client’s file will be stored securely for a period of 7 years. 

If either party ends the contract, we agree to give reasonable notice.  We will return any documents that belong to the client, within 7 days.  Please note that a lawyer can claim a lien and hold the client’s documents until any outstanding fees are paid.

EXCLUSIONS:  

* We do not operate a No Fee - No Win policy.

* We do not provide quality checks for partially completed applications or appeals that do not engage our full service.